🔧 Five9 Troubleshooting – Common Agent Errors

If you’re having issues with Five9, follow the steps below based on the problem you're experiencing. If the issue continues after troubleshooting, please submit a ticket for further support.

🔄 Connection Lost

🔍 What’s happening?

You may see a message like "Connection Lost" or experience unexpected disconnections.

✅ Try These Steps:

1. Refresh your browser (close the tab and reopen Five9).

2. Check your internet connection – make sure you're online and stable.

3. Reboot your station (completely restart your computer).

⚠️ Still not working?
🎫 Submit a Ticket!

🌐 Five9 Installation / Browser Extension Issues

🔍 What’s happening?

You may not be able to launch Five9 or make calls if the softphone extension or application isn’t installed properly.

✅ Step-by-Step Fix:

1. Install the Five9 browser extension (via Chrome Web Store or Edge Add-ons).

   • 🔗Install the Extension – Chrome/Edge

     • 🔗Install the Softohone – Chrome/Edge

2. Refresh your browser after installation.

3. If that doesn’t work:

   • Log out of Five9 and log back in.

4. If the issue continues:

   • Uninstall the Five9 application:

     • Open Control Panel.

     • Go to Programs → Uninstall a Program.

     • Find Five9 in the list.

     • Right-click and select Uninstall.

5. Reinstall Five9 - Refer step 1

6. Once installed, restart your computer and try again.

⚠️ Still having issues?
🎫 Submit a Ticket!